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International Desk

♦  Background

International Desk (ID) is the internationalization area in Banco Santander that helps companies to expand its business in other countries. Group Santander has strong presence in 14 countries where the International Desk has been developed to better serve companies with international activities.

From October 2014, the International Desk is established in Bank of Shanghai joining thus, as a 15th country, to Santander Global ID.


♦    Functions

  Manage pipeline from Santander overseas banks (“inbound”)

      Handle client information submitted by the referring ID

      First contact of client and allocation to one relationship manager (RM)

      Deliver ID advisory service, through calls/visits together with the RM

      Support the account opening procedure by interfacing with the RM and other IDs to collect documentation of the prospect’s parent company

      Resolve, together with the RM, service-related complains raised by the parent company through the ID of its home country

 Channel outward referrals to Santander overseas banks(“outbound”)

 Develop partnerships with third parties


♦    Products and Services

International Desk will be by your side when establishing and investing abroad, helping you reach your goals and growth through…

  …a tailor made customer care, hosting you in the country you are expanding to as if you were an everyday customer, with access to Bank of Shanghai’s complete product offer,

  …offering you specific products and services for your foreign investment,

 …access to a high-value, third-party network: law firm, accounting firm, translation service, commercial consultancy, relocation service.


♦    Contact us

Maggie ZHANG Tel0086-21-68472633

Kim WANG Tel0086-21-68472634
Elaine FENG Tel0086-21-68475712
Jamie ZHOU Tel0086-21-68475635


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Shanghai ICP Registration No.14020744 Copyright by Bank of Shanghai
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